Questions?

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FAQ

We might have already read your mind.

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They're located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. You are, however, able to return your order once received within 30 days.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Shipping

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.

Eff! My package was lost, stolen, or damaged!

Oh no! Please file a claim with the shipping carrier first, then contact us letting us know your order number and your specific claim number. Once we receive that, we will work together to come to the best resolution.

Returns & Exchanges

How do I return an item?

We want you to be completely satisfied with your purchase. Not the perfect fit? Just let us know—we’re happy to help! We offer free shipping on all U.S. returns.

What's the return policy

We want you to be completely satisfied with your RAD product. For this reason, we accept returns for 30 days from the ship date, no questions asked. For more details, please see our refund policy